xnajee's Privacy Policy

In this Policy, "we", "our", or "xnajee" refers to the xnajee gaming platform and its operating entity. "You" or "user" refers to any person who visits or uses the website at https://xnajee.cam. "Personal information" refers to any information that can directly or indirectly identify you.

This Policy applies to all xnajee services — including the website, mobile browser version, customer support channels, and email communications. If you are under 21 years of age, you are not eligible to use our services.

2.1 Registration and Account Information

When you create an account on xnajee, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment method information (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Usage and Transaction Information

Information collected automatically while you use the platform:

• Login time and IP address
• Device type, operating system, and browser version
• Gameplay history and betting activity details
• Deposit and withdrawal transaction records
• Page visits, clicks, and session duration

2.3 Communication Information

When you contact our support team via live chat or email, we retain a record of that conversation. This helps us improve service quality and resolve disputes.

xnajee processes your information for the following legitimate purposes:

• Account management: To create, maintain, and secure your account.
• Identity verification (KYC): To verify a user's age and identity in order to prevent fraud and ensure responsible gaming.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To provide prompt and effective resolution of your complaints and questions.
• Platform improvement: To analyze user behavior and improve service quality and experience.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify unusual gaming behavior and provide support to users.

The xnajee website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used for maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the platform from working properly.

4.2 Analytics Cookies

These cookies help us understand how users interact with the site. The data collected is fully anonymized and used for statistical purposes only.

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may make some services unavailable. Most modern browsers offer the option to delete or block cookies.

xnajee never sells, rents, or distributes your personal information to third parties without authorization. However, limited information may be shared in the following specific circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banks.
• Technology service providers: Trusted organizations engaged in website hosting, security, and analytics services.
• Legal obligations: Based on a court order or a lawful request from a competent authority.
• Fraud prevention: Necessary information shared with security authorities for the purposes of investigation.
• Business transfers: In the event of a business merger or acquisition, though you will be notified in advance.

Strict data protection agreements are in place with all third parties, ensuring your information is used only for its intended purpose.

xnajee follows the highest industry standards to protect your information. Our security infrastructure includes:

• SSL/TLS encryption for all data transfers
• AES-256 encryption for sensitive information
• Regular security audits and risk assessments
• Two-factor authentication support
• Restricted staff access controls
• Automated alerts for suspicious activity
• Regular data backups and a disaster recovery plan

While we provide maximum protection, no transmission over the internet is 100% secure. If you suspect any security issue, please contact us immediately.

xnajee retains your information only for as long as necessary. Specific retention policies:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: After an account is closed, certain information is retained for a defined period as required by law.
• Transaction records: Financial transaction data may be retained long-term for audit and legal purposes.
• Communication records: Customer support conversations are kept for a limited period to improve service quality.

Once the retention period ends, data is securely deleted or anonymized so that you can no longer be identified in any way.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you. We will respond within 30 days of receiving such a request.

8.2 Right to Rectification

If your information is incomplete or incorrect, request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will stop that processing as soon as we receive your request.

8.5 Right to Data Portability

You may request that your account information be provided in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.

xnajee's services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

We verify age at the time of registration and may request identity verification documents if needed. If an account belonging to a minor comes to our attention, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

Our platform integrates services from payment gateways and game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others). These third parties have their own privacy policies, which are outside our control.

These organizations receive only the limited information necessary to provide their services. You are encouraged to read their own privacy policies.

Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to the level described in this Policy.

Standard Contractual Clauses or similar effective safeguards are used for international transfers.

xnajee may update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the Policy will be changed.
• A notice will be sent by email or on the platform for significant changes.
• If you continue to use the site after any changes, you will be considered to have agreed to the updated Policy.

You are advised to visit this page regularly to stay informed about updates.

If you have any privacy-related concerns or complaints, please contact our support team first. We aim to provide an initial response to your complaint within 48 hours.

When submitting a complaint, please include the following information:

• Your name and registered email address
• A brief description of the complaint
• A clear statement of what resolution you are seeking
• Any relevant screenshots or documents (if applicable)

This Privacy Policy is governed by applicable laws and regulations. Any dispute relating to this Policy will be resolved in the courts of the relevant jurisdiction.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.